Frequently Asked Questions
Delivery, ordering, and product information for NYC and New York State service.
Delivery
Yes. Same-day delivery is available across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island when orders are placed by 11am ET.
Yes. We offer next-day delivery throughout New York State.
Orders placed after 11am ET are scheduled for the next available delivery window.
Yes. Delivery is available 7 days a week, excluding select major holidays.
Delivery windows are based on routing and building access. We aim to complete deliveries within the selected day.
Orders
Yes. Orders can be placed worldwide, with delivery fulfilled locally in New York City and New York State.
Yes. A personalized message can be added during checkout and will be included with the delivery.
Changes or cancellations depend on production and delivery status. Contact support as soon as possible for assistance.
Yes. We support corporate gifting, bulk orders, and recurring delivery programs.
Products follow curated styles. Customization is guided within available categories rather than fully custom builds.
Delivery Experience
Deliveries are completed based on building access and delivery conditions. Our drivers use professional judgment to complete delivery appropriately.
Yes. Deliveries are made to offices, residences, and managed buildings across NYC.
Orders are delivered by local drivers familiar with NYC routing and building environments.
Contact support with order details. Resolutions are handled based on delivery outcome and product condition.
Products
Products are assembled in controlled facilities using a hybrid model, with final arrangements completed to order.
Because products include perishable and seasonal elements, variations may occur while maintaining overall design, size, and value.
Substitutions follow our published standards to maintain design integrity, quality, and presentation.
Yes. Freshness is monitored daily across floral and food items throughout production and fulfillment.
Select facilities produce chocolate and baked goods, with consistent packaging and presentation standards applied across all orders.
Support
Support is available by email, phone, and chat.
Support is available from 9am to 8pm ET, with extended hours during major holidays.
No. This is a delivery-based service with no retail storefront, pickup, or walk-in access.
