Frequently Asked Questions

Delivery, ordering, and product information for NYC and New York State service.

Delivery

Do you offer same-day delivery in New York City?

Yes. Same-day delivery is available across Manhattan, Brooklyn and Queens when orders are placed by 11am ET.

Do you deliver outside New York City?

Yes. We offer next-day delivery throughout New York State.

What happens if I miss the same-day cutoff?

Orders placed after 11am ET are scheduled for the next available delivery window.

Do you deliver on weekends?

Yes. Delivery is available 7 days a week, excluding select major holidays.

Can I choose a specific delivery time?

Delivery windows are based on routing and building access. We aim to complete deliveries within the selected day.

Orders

Can I place an order from outside the U.S.?

Yes. Orders can be placed worldwide, with delivery fulfilled locally in New York City and New York State.

Can I include a message with my order?

Yes. A personalized message can be added during checkout and will be included with the delivery.

Can I change or cancel my order?

Changes or cancellations depend on order and delivery status. Contact support as soon as possible for assistance.

Do you offer corporate or bulk ordering?

Yes. We support corporate gifting, bulk orders, and recurring delivery programs.

Do you offer custom gift options?

Products follow curated styles. Customization is guided within available categories rather than fully custom builds.

Delivery Experience

What happens if no one is available to receive the delivery?

Deliveries are completed based on building access and delivery conditions. Our drivers use professional judgment to complete delivery appropriately.

Do you deliver to offices and apartment buildings?

Yes. Deliveries are made to offices, residences, and managed buildings across NYC.

How are orders transported?

Orders are delivered by local drivers familiar with NYC routing and building environments.

What if there is an issue with my delivery?

Contact support with order details. Resolutions are handled based on delivery outcome and product condition.

Products

How are products selected?

Final arrangements are completed to order.

Will my order look exactly like the photo?

Because products include perishable and seasonal elements, variations may occur while maintaining overall design, size, and value.

Do you make substitutions?

Substitutions follow our published standards to maintain design integrity, quality, and presentation.

Are your products fresh?

Yes. Freshness is checked across floral and food items before delivery.

Is packaging consistent across orders?

Yes. Consistent packaging and presentation standards are applied across all orders.

Support

How can I contact support?

Support is available by email, phone, and chat.

What are your support hours?

Support is available from 9am to 8pm ET, with extended hours during major holidays.

Do you have a storefront or pickup option?

No. This is a delivery-based service with no retail storefront, pickup, or walk-in access.