Track Your Order
Check the current status of your NY Baskets order using the tracking widget below.
Enter your order details in the tracking tool to view the latest available delivery status. Tracking information is based on the order details available in our system and may update as the order is prepared, dispatched, or completed.
If your order was placed recently, tracking information may not appear immediately. Please allow time for the order to be processed and updated.
Understanding Your Order Status
Order tracking may show different stages depending on the product, delivery timing, destination, and fulfillment progress.
Order Received
Your order has been placed and is in our system for review and processing.
Being Prepared
Your order is being prepared, assembled, or reviewed before dispatch.
Out for Delivery
The order has moved into the delivery stage and is being handled for recipient delivery.
Delivered
The order has been marked as completed based on the available delivery information.
Same-Day Orders
Tracking same-day delivery orders in NYC
Same-day delivery is available across New York City on eligible orders placed by 11am ET. Same-day orders may move through preparation, dispatch, and delivery stages within the same business day.
Delivery timing can be affected by product eligibility, recipient availability, building access, weather, traffic, courier routing, and other operational conditions. The tracking widget shows the latest available order information.
Delivery depends on destination and recipient access
NYBaskets delivers across New York City, including Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. Delivery outcomes may depend on address accuracy, building access, concierge or reception procedures, recipient availability, and the delivery instructions provided at checkout.
Homes and Apartments
Delivery may be completed directly to the recipient or according to building access conditions.
Offices and Workplaces
Orders may be received by reception, security, mailrooms, or authorized building staff where applicable.
Managed Buildings
Some deliveries depend on concierge, doorman, front desk, or building delivery procedures.
Delivery Confirmation
How delivery completion is recorded
Delivery may be completed directly to the recipient or through an authorized delivery location, such as a front desk, reception area, concierge, mailroom, security desk, or other accepted building location.
When delivery information is available, the order status may update to reflect completion. If the recipient cannot locate the order, first check with the building, office, reception desk, concierge, or mailroom before contacting support.
Order Tracking FAQ
Tracking may not appear immediately after an order is placed. Please confirm the order details entered are correct and allow time for processing.
Same-day delivery means the order is eligible for delivery on the same day when placed before the cutoff and confirmed at checkout. It does not guarantee a specific delivery time unless a specific option is offered and confirmed.
Check with reception, concierge, security, mailroom, front desk, or building staff first. If the order still cannot be located, contact support with the order number.
Contact support as early as possible. Address changes may not be possible once an order has entered preparation, dispatch, or delivery.
The order number is the fastest way to locate tracking information. If you do not have it, contact support with the purchaser name, email address, recipient name, and delivery date.
Built for NYC gifting logistics
NYBaskets is structured for time-sensitive gift delivery across dense New York City delivery environments.
NYC delivery coverage
Delivery across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island.
11am ET cutoff
Same-day delivery eligibility is available on qualifying NYC orders placed by the cutoff.
Order review
Orders are reviewed before dispatch for presentation, condition, and delivery readiness.
Support available
Support is available by email, phone, and chat for order-related questions.
Still need help with your order?
Use the tracking widget above for the latest available order status. If you still need assistance, contact NYBaskets support with your order number so we can review the order details.