Ordering from the UK · delivered in New York
Send gift baskets to New York from the United Kingdom
Distance doesn't come into it. Order from the UK, and the store's New York team makes up the basket and a local driver takes it to the door — the same day only across Manhattan, Brooklyn and Queens when the order is in by 11 a.m. Eastern — 4 p.m. BST where you are. Payment is in US dollars, and since the gift never leaves the United States there is no customs or import fee.
Checking out from the UK
The store takes orders from the UK regularly. Checkout asks who is paying and who is receiving, and confusing the two is the one common slip — the delivery day and the tax come from the recipient's address.
Your side of the form
Type your address the way it appears on your statement — street address, town and postcode — and set the country to the UK; your postcode is accepted in the postal-code box. The recipient learns nothing about you beyond the card message and whatever name you sign.
The recipient's side
Street, number and apartment or suite in New York, their ZIP code (five digits, e.g. 10001 or 11201), country United States. Enter that ZIP in the checker below and you'll see the delivery day checkout will offer; a local phone number for them is worth adding for the driver.
The cut-off in the UK's time
The deadline for delivery today, 11 a.m. Eastern, falls at 4 p.m. BST in the UK. You choose the recipient's New York date, not your own. Same-day covers Manhattan, Brooklyn and Queens (11 a.m. Eastern, seven days a week, by 5 p.m. to businesses and 9 p.m. to homes); the Bronx, Staten Island, Long Island, Westchester and the rest of New York State are next business day by courier when the order is in by 2 p.m. Eastern, Monday to Friday. Delivery is free on orders of $100 or more per address in Manhattan, Brooklyn and Queens; otherwise $19.99; courier shipping is shown at checkout before you pay.
| Where you are | Order by 11 a.m. ET for delivery today | Order by 2 p.m. ET for next-day | Support (9 a.m.–8 p.m. ET) |
|---|---|---|---|
| United Kingdom (BST) | 4 p.m. | 7 p.m. | 2 p.m.–1 a.m. the next day |
Valid for September 17, 2026; when either side moves its clocks the figures shift by an hour. No deliveries: Thanksgiving, Thu Nov 26; Christmas Day; New Year's Day.
Working out today's cut-off in your time zone…
When can it arrive?
Enter the recipient's New York ZIP code — the answer comes from the same delivery service the checkout uses.
Same-day only across Manhattan, Brooklyn and Queens when ordered by 11 a.m. Eastern; next business day by courier elsewhere in New York State.
One currency at checkout: USD
From USD to GBP
The store bills the US-dollar total — gift, the sales tax New York charges on the recipient's address, delivery if any — and never shows another currency. Your bank turns that into pounds sterling (GBP) at its rate; the store has no part in the exchange.
A the UK card
The store takes Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay and Google Pay. Enter your own billing address with it. Should your bank flag the charge as a first US purchase, confirm it and the order proceeds.
Customs and duty: none
The whole order happens inside the United States. Nothing is imported, so there is no customs bill, no duty and nothing owed by the recipient.
Card and message
Type your note into Add a Greeting Card on the product page — it's printed verbatim on the card. No name on it, no clue who it's from.
Filling in the form from abroad
English is spoken in the UK; the store and its checkout are in English.
Card text
The card reproduces whatever you type, in any Latin-alphabet language.
Your own details
Latin letters, matching your card statement: street address, town and postcode. Add your phone number including the country code.
The recipient's details
The name the doorman or reception would recognise, the street address and ZIP (Latin letters), and a New York phone number for the driver. Offices need the company and floor, hospitals the ward and room.
Gifts British senders send to New York most
Across orders paid from the UK and delivered in New York over the available history (the end of 2022 to today), the mix from the UK is the store's mix — custom builders on top, then champagne, wine and gourmet. No exception worth naming; the order below is theirs.
#1 with British senders
Custom Champagne Gift Baskets
Build to your budget
View gift
#2 with British senders
Custom Gourmet Gift Baskets
Build to your budget
View gift
#3 with British senders
Red Wine Gifts
Priced by the bottle you choose
View gift
#4 with British senders
Custom Liquor Gift Baskets
Build to your budget
View gift
#5 with British senders
Absolute Chocolate Smorgasbord Gift Basket
$67.99
View gift#6 with British senders
Champagne & Truffles for Two Gift
$84.99
View giftOn average $145 (median $123) is what British senders spend; half their orders sit under the median. Offered for comparison only.
Where the UK's gifts go in New York
Where British senders' gifts ended up over the available history (the end of 2022 to today), and how each destination is served. About 1 in 3 carried a company name. December is the busiest month for gifts from the UK.
58%Manhattandelivered today when ordered by 11 a.m. Eastern
19%Brooklyndelivered today when ordered by 11 a.m. Eastern
7%Westchester & Rocklandnext business day by courier
Shop by kind of gift
After you order
Tracking
Enter the email address from the order and the recipient's ZIP; the tracker doesn't recognise a postcode. Orders placed minutes ago may not be listed yet.
Customer support
Open 9 a.m.–8 p.m. Eastern — 2 p.m.–1 a.m. BST the next day where you are — seven days across email, telephone and live chat — longer at the holiday peaks.
Sending a bottle: 21+
Alcohol requires a recipient aged 21+ with photo ID and is not left at the door. Gifts without a bottle can be left with a doorman, front desk or mailroom, or in a safe place; you're notified once it's done.
Choose the New York destination
Every destination below has a page of its own with the delivery details for that place — the the UK side of the order doesn't change.
- Manhattan
- Brooklyn
- Queens
- The Bronx
- Staten Island
- Long Island
- Westchester & Rockland
- New York State
Frequently asked — the UK to New York
Will a the UK bank card be accepted?
Yes — Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay and Google Pay are the marks shown on the store. The charge is in US dollars; your bank converts it to pounds sterling at its own rate.
What will it cost me in pounds sterling?
The USD total — the gift, New York's sales tax for the recipient's address and any delivery charge — is shown before you pay. Your bank sets the GBP amount at its own rate; the store shows prices in USD only.
Will my recipient be charged duty or a delivery fee?
No. The gift is prepared and delivered inside the United States; there is no customs or import fee. Delivery is free on orders of $100 or more per address in Manhattan, Brooklyn and Queens; any charge is shown to you at checkout, never to them.
When do I need to order for delivery today?
Before 11 a.m. Eastern on the delivery day — the table above says what that is in the UK today, and the line under it shows today's cut-off on your own clock. After that, the checker offers the next delivery day.
Which date do I choose at checkout?
The date the gift should arrive at the recipient's address, on New York's calendar. If it's already past 11 a.m. in New York, the earliest date offered is tomorrow.
Does the card have to be in English?
Yes, in Latin letters — it prints as typed. Names and the delivery address must be in Latin letters.