Contact Us
We love hearing from you. Clicking the “Chat” link at the bottom of your main screen, makes it possible to chat with a New York City Baskets Associate. This service is available from 9 a.m. - 8 p.m. Eastern Standard Time, 7 days a week.
CALL US
To speak with a New York Baskets Associate by phone, feel free to call +1 (888) 887-4306, from 9 a.m. - 8 p.m. Eastern Standard Time, 7 days a week.
New York City Basket's Customer Service will be able to assist with questions related to purchases made on newyorkbaskets.com provided you have an order number.
EMAIL US ANYTIME
You may email a New York City Baskets Sales Associate 24 hours a day, 7 days a week. Emails will be responded to within 24 hours.
| New Corporate Orders | corporders@newyorkcitybaskets.com |
| New Residential Orders | neworders@newyorkcitybaskets.com |
| General Enquiries | cs@newyorkcitybaskets.com |
| Address or Order Changes | orderchanges@newyorkcitybaskets.com |
| Accounting/Billing Issues | billing@newyorkcitybaskets.com |
| Delivery Status/Issues |
delivery@newyorkcitybaskets.com or check out our Order Status Checker App. |
| Damaged/Missing Gifts or Products | damages@newyorkcitybaskets.com |
| Product Quality Issues | productquality@newyorkcitybaskets.com |
| Refunds or Credits | refunds@newyorkcitybaskets.com |
| Other Customer Service Issues | othercs@newyorkcitybaskets.com |
