Contact Us

We love hearing from you. Clicking the “Chat” link at the bottom of your main screen, makes it possible to chat with a New York City Baskets Associate. This service is available from 9 a.m. - 8 p.m. Eastern Standard Time, 7 days a week.

CALL US

To speak with a New York Baskets Associate by phone, feel free to call +1 (888) 887-4306, from 9 a.m. - 8 p.m. Eastern Standard Time, 7 days a week.

New York City Basket's Customer Service will be able to assist with questions related to purchases made on newyorkbaskets.com provided you have an order number.

EMAIL US ANYTIME

You may email a New York City Baskets Sales Associate 24 hours a day, 7 days a week. Emails will be responded to within 24 hours.

New Corporate Orders	corporders@newyorkcitybaskets.com
New Residential Orders	neworders@newyorkcitybaskets.com
General Enquiries	cs@newyorkcitybaskets.com
Address or Order Changes	orderchanges@newyorkcitybaskets.com
Accounting/Billing Issues	billing@newyorkcitybaskets.com
Delivery Status/Issues	delivery@newyorkcitybaskets.com or check out our Order Status Checker App.
Damaged/Missing Gifts or Products	damages@newyorkcitybaskets.com
Product Quality Issues	productquality@newyorkcitybaskets.com
Refunds or Credits	refunds@newyorkcitybaskets.com
Other Customer Service Issues	othercs@newyorkcitybaskets.com